Dunelm

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( 8 reviews )

Furniture Stores, Home Decor, Department Stores

Open 09:00 AM - 08:00 PM See Hours

32-34 Drury Ln, Mell Square, Solihull B91 3BG, United Kingdom +44 1216-619-014.0

Dunelm is a well-known British home furnishings retailer, offering a wide range of products such as bedding, curtains, furniture and decor. The company was founded in 1979, initially as a market stall in Leicester, and has since grown to over 170 stores across the UK. Dunelm prides itself on offering affordable, high-quality products to suit every taste and budget. Their aim is to make it easy for customers to create a beautiful home by providing inspiration, advice and a hassle-free shopping experience. In addition to physical stores, Dunelm also operates an online store, making it easy for customers to shop from the comfort of their own homes. With a strong reputation and loyal customer base, Dunelm is a go-to destination for stylish and affordable home furnishings.

Reviews

4/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Terry sitler

March 22, 2024

Ordered some made to measure curtains from the Solihull store and two ties backs. Were delivered after 5 weeks and apparently only 1 tie back had been ordered by the shop . Rang customer service who told me I would need to go back to a shop to order the missing tie back. Reordered the tie back today and was told it would be 4 weeks for delivery and it couldn’t be requested any sooner. In total I will have waited more than 9 weeks. Terrible customer service and a don’t care attitude

Ashley gravelle

March 22, 2024

Went to purchase voile net curtains Sunday 21/1/24. Found the design I wanted and ask a member of staff for someone to cut required lengths. After asking twice someone eventually came. Sadly they did not have the required amount I needed but the particular staff member wasn't very helpful in the situation. Another member was slightly more helpful but the place was truly a mess. The whole area around this section was virtually inaccessible to look at the nets. It was full of piled up trolleys and debris. The display of nets looked really grubby. Suggest looking closely at this area of store and doing a stock check and tidy up. up

Houston hagaman

March 22, 2024

A nice selection of products but the staff are really letting the place down. At best rude and at worst passive aggressive. Both my visits have been towards closing time so maybe they've just lost any interest in customer service.

Randall hercey

March 22, 2024

I love to shop here. I live in London and there is no shop closer to my house. I was able to find the things I wanted, and the staff were very helpful.

Big d style

March 22, 2024

not usally busy at 6pm

Kat chow

March 22, 2024

Don't bother with click and collect. It will take you longer to collect your order than it would've to shop in-store. I raised a complaint with head office about my experience. I had to chase a reply after 2 weeks. Was offered £10 and a lame apology. Disappointing.

Michael krebill

March 22, 2024

The cashier wouldn’t let my friend buy cutlery because she “didn’t look 19” even though she showed valid ID (recent driving licence). Cashiers response… “challenge 25” which is NOT how that works as the legal age to buy kitchen knives is 18.